Usj21 Privacy Policy — Our Commitment to Your Data
This policy outlines the types of information collected by usj21, how it is used, and your rights as a user in Malaysia. Please read it carefully before using our platform.
1. Information We Collect
When you register and use the usj21 platform, we collect certain categories of information to ensure our services run smoothly and securely. Information is collected only when necessary and used strictly for the purposes stated in this policy.
Your full name, phone number, email address, and password as provided during the registration process.
Bank account details, e-wallet information such as Touch 'n Go, and transaction details in MYR (RM).
Device type, operating system, web browser, IP address, and other technical information used when accessing usj21.
Pages visited, time spent on the platform, in-platform searches, betting records, and transaction history.
2. How We Use Your Information
Usj21 uses the information collected for specific operational and service improvement purposes. We do not use your data for anything outside the scope outlined below:
- Managing user accounts — including registration, identity verification, and password recovery.
- Processing financial transactions — ensuring MYR deposits and withdrawals are processed accurately and securely.
- Providing customer support — enabling our team to assist you in resolving any account or transaction issues.
- Security & fraud prevention — detecting suspicious activity, protecting the integrity of the platform, and ensuring a fair experience for all users.
- Legal compliance — meeting the legal and regulatory compliance requirements applicable to usj21 in Malaysia.
- Platform improvements — analyzing usage patterns to improve user experience, platform performance, and mobile usability.
3. Cookies & Tracking
Usj21 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you access our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting key functionality.
- Preference Cookies: Stores your preferences such as display language and location to make repeat visits more convenient.
- Analytics Cookies: Helps us understand how users interact with the platform so we can make relevant improvements.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to fully use the features available on the usj21 platform.
4. Data Storage, Security & Information Sharing
Data Retention & Storage Period
Your information is stored on secure servers for as long as your account remains active. After account closure, data will be retained for the period required under Malaysian law before being permanently deleted. We use SSL encryption to protect all data in transit.
Third-Party Sharing
Usj21 does not sell or rent your personal information to any third parties. We may share necessary data with licensed payment processors, technical service providers, and regulatory authorities only when required by law or to fulfil our services.
5. User Rights & Contact Us
As a usj21 platform user, you have certain rights regarding your personal information. These rights are subject to applicable Malaysian legal requirements:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate, you have the right to request a correction via your account settings or by contacting support.
You may request deletion of your personal data upon account closure, subject to applicable legal requirements.
Policy Updates & Contact Us
Usj21 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised update date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries regarding data privacy, user rights, or to submit a request relating to your information, please contact the usj21 team by email: [email protected]. We aim to respond to all privacy enquiries within a reasonable number of business days. You may also refer to FAQ page us for immediate assistance.
Have Questions About Your Privacy?
Check FAQ us for immediate assistance, or log in to your account to manage your privacy settings directly.